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Broadcast

Broadcast is your facility-wide announcement channel: water-shutoff notices, lift maintenance schedules, AGM invitations, security alerts. One message, every resident.

What residents see

Residents have a Broadcasts view in their portal:

  • Pinned — important notices that management has flagged to keep at the top.
  • Recent — last 30 days of announcements.
  • Archive — older posts, searchable.
  • Acknowledged — for broadcasts management requested an acknowledgment on (e.g. "AGM minutes — please confirm you've read"), residents see their own ack status.

Broadcasts also push to whichever notification channels each resident has enabled (email, WhatsApp, push, Telegram).

What facility admins do

Send a broadcast

Broadcast → New Announcement:

  1. Title — short headline.
  2. Body — full message. Markdown is supported (bold, links, lists).
  3. Audience — choose:
  4. All residents
  5. Specific units (multi-select)
  6. Specific roles (e.g. only HOA committee members)
  7. Specific tags (if you've tagged residents — e.g. "Block A only")
  8. Channels — which channels to push to: in-app only, or also email / WhatsApp / push / Telegram.
  9. Pin to top — yes/no.
  10. Require acknowledgment — recipients see a "Got it" button and you see who has/hasn't clicked it.
  11. Schedule — send now, or pick a future date/time.
  12. Attachments — up to 3 (PDF, photo).

Audience targeting

  • All residents for global notices (water, security, AGM).
  • By unit for narrower scope (only the residents in Block C, or only the units affected by a specific maintenance issue).
  • By role for committee-only notices (HOA members, finance subcommittee).
  • By tag for any custom segmentation you've set up — e.g. tag all short-stay residents with "transient" and target them with rules reminders.

Acknowledgment tracking

If you require acknowledgment (useful for legal-status notices, AGM minutes, important policy changes):

  • The broadcast detail view shows a list: who has acknowledged, who hasn't.
  • You can send a follow-up nudge to non-acks via WhatsApp or email.
  • The audit trail records each acknowledgment with timestamp.

Scheduled broadcasts

For recurring announcements (monthly newsletter, holiday-hours reminder), draft once and schedule. The system sends at the configured time.

Reports

Broadcast → Reports shows: - Open rate (% who viewed) - Acknowledgment rate (% who clicked Got It) - Channel reach (how many got it via each channel) - Top broadcasts by engagement

Broadcast vs Messaging vs Community

  • Broadcast (this module) — one-way, management → residents, facility-wide or segmented.
  • Messaging — two-way private conversation between admin and resident.
  • Community — resident-to-resident discussion forums.

If a single resident emails you with a question, reply in Messaging. If you need to tell everyone the same thing, use Broadcast.

Tips

  • Pin sparingly — if everything is pinned, nothing is. Reserve pinning for genuinely time-sensitive items.
  • WhatsApp is the fastest channel — most Ghanaian residents read WhatsApp within minutes. Reserve email-only for less-urgent or longer-form notices.
  • Schedule outage notices ahead — residents appreciate a 24-48 hour heads-up on water/lift outages, not the morning-of.
  • Acknowledgment requirements work for legal compliance — if your facility's bylaws require a 7-day notice period for AGMs, the ack list is your proof.
  • Don't overuse — if every minor thing is broadcast, residents start ignoring them. Aim for 1-3 per week max.