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Community

The Community module is your facility's social space — resident-to- resident discussion forums, classifieds (sell/give-away/lost-and- found), and event coordination. Healthy communities have one place to ask "anyone selling a treadmill?" or "the lift is making a weird noise — anyone else hearing it?" without devolving to chaotic WhatsApp groups.

What residents see

Residents have a Community tab with several boards:

Discussion boards

  • General — open conversation
  • Buy/Sell/Trade — classifieds (free or paid)
  • Lost & Found — lost keys, found phone
  • Recommendations — "anyone know a good plumber?"
  • Events — resident-organized parties, watch-parties, kids' birthdays

Each post supports

  • Markdown body + up to 5 photos
  • Likes
  • Threaded replies
  • Mark as resolved (for L&F or recommendation requests)
  • Edit + delete (your own posts)
  • Report (flag inappropriate content for moderation)

My posts

A view of everything the resident has posted, with reply counts.

By board, by author, by tag, by recency. Full-text search across all boards.

What facility admins do

Moderation

Community → Moderation: - Flagged posts — content other residents have reported. Review → keep, edit, or remove. Keep an audit trail of moderator actions. - Content rules — set per-board rules (e.g. "no commercial vendors", "no political posts"). Rules show in a banner above each board's compose screen. - Banned terms — keywords that auto-flag for review (offensive language, spam patterns, scam triggers).

User actions

For specific residents: - Mute — they can read but not post for a set duration - Suspend — fully blocked from Community for a duration - Ban — permanent ban from Community (their other CautaReside access is unaffected)

All moderation actions are audit-logged and the affected resident is notified with a reason.

Open / close boards

Settings → Community → Boards: - Enable/disable individual boards. - Set per-board permissions (e.g. only homeowners can post in Buy/Sell — useful for facilities where short-stay tenants shouldn't be selling things). - Configure auto-archive (posts older than 90 days move to archive).

Post on behalf of management

Management can pin announcements to any board (e.g. pin a "pool maintenance Saturday" to the Events board). Pinned posts have a small management badge so residents know it's official.

For broad announcements use Broadcast instead — Community is for discussion, Broadcast is for one-way communication.

Reports

  • Active users (residents who post / comment per month)
  • Top boards (which generate the most discussion)
  • Moderation actions (flagged, removed, suspended)
  • Sentiment (a rough measure based on flag-rate + content tone)

Community vs Messaging vs Broadcast

  • Community (this module) — resident-to-resident, public to all residents.
  • Messaging — private one-to-one between admin and resident.
  • Broadcast — one-way announcements from management to residents.

A resident asking "where can I buy chairs for my unit?" goes in Community. A resident asking "why was my last invoice GHS 50 higher?" goes in Messaging.

Tips

  • Light moderation works best — heavy-handed deletion drives conversation back to private WhatsApp groups you don't see. Reserve removal for genuinely abusive content.
  • Pin community guidelines at the top of each board — most residents follow them when stated explicitly.
  • Monitor sentiment — a sudden spike in negative posts often signals a real issue (bad water, security incident, fee dispute) that needs management attention via the appropriate module.
  • Auto-archive prevents stale clutter — old "anyone selling X" posts past their relevance just hide good content. 90-day auto-archive is usually right.
  • Don't impersonate — posts from management should always be badged as such. Residents catching staff posing as residents destroys trust irreparably.